Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address, phone number, country)
• Complete your profile (language level, learning goals, hobbies, timezone, date of birth)
• Book a lesson or enroll in a package
• Purchase credits (payment details are processed securely by our payment provider and are not stored on our servers)
• Contact us via the contact form or email

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our English tutoring services
• Process lesson bookings, credit transactions, and package enrollments
• Send booking confirmations, reminders, and lesson-related communications
• Track your learning progress, badges, and achievements
• Respond to your enquiries and provide customer support
• Analyse usage patterns to improve our website and services

3. Cookies and Tracking

Our website uses cookies to enhance your experience:

• Essential cookies: Required for the website to function properly, including authentication and session management. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve it. These are only set if you give consent via our cookie banner.

You can manage your cookie preferences at any time through the cookie consent banner that appears when you first visit our site, or by clearing your browser cookies to trigger the banner again. You may also configure your browser to block or delete cookies, though this may affect website functionality.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Account data: Retained for as long as your account is active. If you delete your account, your personal data is permanently removed.
• Booking history: Retained for up to 12 months after the lesson date for reference and dispute resolution, then automatically archived or deleted.
• Credit transactions: Retained for up to 24 months for financial record-keeping and audit purposes, then automatically archived or deleted.
• Learning progress and badges: Retained for as long as your account is active.
• Contact form submissions: Messages sent through our contact form are delivered directly to our email inbox and are not stored in any database. We retain these emails only as long as needed to respond to your enquiry.

5. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with applicable data protection laws, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to data portability: You can export your data at any time using the "Download My Data" button in your account Settings page. This provides a machine-readable JSON file containing your profile, bookings, credits, enrollments, badges, and notification preferences.
• Right to rectification: You can update or correct your personal information at any time through your account Settings.
• Right to erasure: You can delete your account and all associated data using the "Delete Account" option in your Settings. This action is permanent and cannot be undone.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to object: You can object to the processing of your personal data for certain purposes.
• Right to withdraw consent: Where processing is based on consent (e.g., analytics cookies), you can withdraw consent at any time.

To exercise any of these rights, please contact us at hello@sabrinadeklerk.com. We will respond to your request within 30 days.

6. Information Sharing

We do not sell your personal information. We only share your data in the following circumstances:

• Payment processing: Transaction details are shared with our payment provider to process credit purchases securely.
• Email communications: We use a third-party email service to send booking notifications and lesson reminders.
• Legal requirements: We may disclose your information if required by law or in response to valid legal process.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Row-level security policies on all database tables
• Secure authentication with email verification
• Regular security reviews of our infrastructure

8. International Data Transfers

Your data may be processed on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how we handle your data, please contact us:

• Email: hello@sabrinadeklerk.com
• WhatsApp: +27 71 179 8004